💳 Fair Billing Policy: We strive to ensure complete satisfaction with our restaurant management platform. This Refund Policy outlines the terms for subscription refunds and billing adjustments.
1 Refund Overview
TableTrack offers subscription plans for our restaurant software. Because our software is provided on a software-as-a-service (SaaS) basis with trial options, payments are generally non-refundable except under specified conditions.
2 Refund Eligibility
Refunds may be issued under the following circumstances:
- Duplicate Charges: In the event of an accidental duplicate transaction or billing system error.
- Major System Outage: Prolonged unannounced platform downtime exceeding 48 consecutive hours during active subscription periods.
- Money-Back Guarantee Period: If requested within 7 days of initial subscription setup for first-time customers.
3 Subscription Cancellations
You may cancel your recurring subscription at any time from your billing dashboard. Once cancelled, your account will remain active until the end of your current paid billing period.
4 Refund Request Process
To request a billing review or refund, please submit your transaction invoice ID and reason to billing@tabletrack.com. Approved refunds will be processed to your original payment method within 5–7 business days.
5 Billing Contact
If you have any questions regarding billing statements or charges, please contact our financial operations team at billing@tabletrack.com.